BastCare support
A calm path when something is not working.
Start here for recording, summary, sharing, invitation, and account help. Never send us visit audio, transcript text, summaries, or medical details.
Not for emergencies
BastCare does not provide urgent or medical help.
If you think someone may be in danger or needs urgent care, call local emergency services or contact a qualified health professional.
Contact
Tell us what the app did—not what the visit said.
Include your BastCare app version and build, iPhone model, iOS version, the screen you were on, the time, and the exact non-medical error message.
Email BastCare support at hello@bast.ai. Please do not include health or visit content.
Email BastCare supportBast, Inc.3700 Quebec St, Ste 195
Denver, CO 80207-1638
United States
Common questions
Try these first
Sign in is not working
Check your connection, try Sign in with Apple again, and confirm you are using the same Apple/Bast account. Do not create a second account to work around an error.
Recording will not start
Confirm everyone agreed, then check iPhone Settings for microphone and speech permissions. Return to BastCare and try again.
The summary is taking longer
Keep BastCare open and wait for the moving processing indicator. A slow summary does not mean your visit was lost. If a Try Again action appears, use it once the connection is stable.
Share or revoke is not updating
Use My Visits, open the visit, and review its written sharing status. Keep both phones online briefly. If the status still differs, send support the time and both app versions—never the summary.
An invitation will not open
Install or update BastCare, open the newest invitation link on the invited iPhone, and sign in with the intended account. Old or already-used invitations may not work.
I want to delete my account
Read the account-deletion page for the current deletion path and what it removes.
Safe support